We accept returns and exchanges within 15 days in Original package Unused and Re-sellable condition.

1.RETURN PROCEDURE
Please email us at support@hello-fashion.shop  and send your order number and request. We will then provide you with instructions and a return address .When we receive the returned items, we will inspect to see if you qualify for a refund. Items being worn or tampered with or without original package cannot be refunded. We guarantee money back on all acceptance returns.

You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from.

2.RETURN PERIOD
Return and exchange are only available with 15 days of the date that you receive the hairs.

3.RETURN SHIPPING FEE
We always support return. but buyers should be pay for the return shipping fee. If it is returned to incur customs duties, it will be borne by the buyer

4.REFUND TIME
After items inspected and confirmed as acceptable returns, a full refund will be provided.Please allow financial institution 3-4 business days to process the refund.All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Please don’t hesitate to contact us for any problem! We are happy to help!